Patient Resources/FAQs

Forms

Patient Registration Form
Adult Medical History Form
Pediatric Medical History Form
Consent to Treat & Office Policy
Authorization to Release Medical Information from Village Family Medicine Form
Authorization to Release Medical Information to Village Family Medicine Form

Lowell General Hospital conveniently offers outpatient services at many locations in and around the Greater Lowell area. Please click the link below for a full list of locations and services provided.

Patient Service Centers // Lowell General Hospital

Insurance & Billing

We accept most insurance plans including the following:

AetnaHealth Plans, Inc.
Blue Cross/Blue ShieldMedicaid
BMC HealthnetMedicare
Children’s Medical SecurityMedicare Railroad
Commonwealth IndemnityNeighborhood Health Plan
Fallon Community Health PlanNetwork Health
Fallon Senior PlanTricare North Region
First Seniority FreedomTufts Health Plan
Harvard Pilgrim Health CareUnicare
United Healthcare

Please contact our billing department with any questions at 978-942-2230.


Access Your Village Family Medicine Patient Portal

circlehealth
Access your Lowell General Hospital and Primary Care medical information.


FAQ’s

How do I leave a message for the provider to call me back?

If you have a medical question that our clinical staff cannot answer and does not require an office visit, we will be happy to take a telephone message for the provider. We will ask you to provide as much information as possible, in order for the provider to best be prepared to respond. We try to return non-urgent phone calls on the same day.

How do I request a referral to a specialist?

If a provider from this office has referred you to a specialist and you have scheduled an appointment, you will need to call this office to request a referral. You will be transferred to our referral voicemail to relay the following information:

  • Patient’s Name
  • Date of Birth
  • Insurance Specialist Name
  • Specialist NPI # – National Provider Identification Number
  • Specialist telephone number & fax number
  • Reason for your visit
  • Date of your visit

Can I schedule a same-day appointment with your office?

Yes. Each day we set aside same-day sick appointments. If we do not have a time that works with your schedule, we can get you in the next day for non-emergency situations. Please be aware that you may need to schedule a same-day appointment with any one of our providers based on availability.

Can I schedule a same-day appointment with your office? Yes. Each day we set aside same-day sick appointments. If we do not have a time that works with your schedule, we can get you in the next day for non-emergency situations. Please be aware that you may need to schedule a same-day appointment with any one of our providers based on availability.

What is your cancellation policy?

Your scheduled appointment is a time that is reserved just for you.  If you are unable to keep your appointment, please let us know 24 hours in advance. For new patient appointments that are cancelled with less than 24 hour notice there is a $50 fee and for follow up appointments that are cancelled with less than 24 hour notice there is a $25 fee.

What if I am not Feeling well After Hours or during the weekend?

For life-threatening emergencies please call 9-1-1. Before going to the Emergency Room, please call our office as we may have same-day sick appointments or are able to help you over the phone.

Lowell General Hospital has three urgent care centers conveniently located in the Merrimack Valley. All locations serve children, adolescents, adults, and older adult patients.

Lowell Urgent Care Center
1230 Bridge Street
Lowell, MA 01850
PHONE 978-459-2273

Circle Health Urgent Care – Westford
198 Littleton Road
Westford, MA 01886
PHONE 978-323-0302

Circle Health Urgent Care – Billerica
Treble Cove Plaza, 199 Treble Cove Road
North Billerica, MA 01862
PHONE 978-323-2850

HOURS
Monday – Friday
8:00am – 8:00pm
Saturday & Sunday
8:00am – 4:00pm

HOURS
Monday – Sunday
8:00am – 8:00pm

HOURS
Monday – Sunday
8:00am – 8:00pm